FAQs

What is the correct size for me?

Our shirts/sweatshirts are UNISEX unless specified. Unisex fit is equivalent to a women's fitted tee if sized appropriately. Please reference sizing chart to select the best fit for your gender and size.

Unisex S = Men’s S = Women's M
Unisex M = Men’s M = Women's L
Unisex L = Men’s L = Women’s XL
Unisex XL = Men's XL = Women's XXL

Can I return my items?

It is our hope that you love your TIMELESS purchase. All TIMESS TREASURES CUSTOMS item are made custom for each order and as a result we are unable to offer RETURN/EXCHANGE OPTION. All apparel sales are FINAL.

Orders returned without permission will be refused. If an item arrives to you damaged or defective, please send us an email to tw.timelesstreasures@gmail.com and we will work with you to get the issue resolved. In the event a refund is granted it will be minus the shipping costs in the form of store credit.

How to fill the Custom Order Form?

Please completely fill out the custom order form. If you are submitting a custom order form on the weekend, please allow 24-48 business hours for a response. You will receive a digital mock-up after payment is made.

Note: Invoice for custom order must be paid within 5 business days or the custom order will be cancelled. After 2 abandoned orders, we will no longer accept custom order request from individual.

Are Custom Orders return-able?

ALL SALES ARE FINAL! Timeless Treasures operates solely on making handmade customized items. For this reason, refunds, returns, and/or exchanges are not accepted.