Refund policy

We do not accept returns/exchanges, however, we do want to make sure that you are happy with your purchase.

Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order.

Items purchased from Timeless Treasure are in most cases not returnable.

Items are not returnable due to sizing issues. Since all garments are printed and made to order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted within 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8 hrs of the order being placed or by the following business day if the order was placed over the weekend.

In an effort to reduce the impact of returned products, Timeless Treasures reserves the right to donate or recycle any returned or undelivered items as deemed appropriate at its sole discretion.